1.  Information We Collect

A. Personal Information You Provide

We collect information you voluntarily provide when interacting with our programs, services, or website. This may include:

Contact Information: Name, email address, phone number, mailing address.

Preferences: Contact preferences, newsletter subscriptions, communication preferences.

Program or Event Details: Registration information, event attendance, volunteer applications, surveys, or feedback forms.

Financial Information: Payment and billing information provided via secure third-party processors such as Stripe or PayPal.

Other Personal Data: Any other information you choose to share with us for program participation or services.

B. Automatically Collected Information

When you access or interact with our website, we automatically collect certain technical and usage information through cookies, analytics tools, and other tracking technologies:

IP address, browser type and version, device type, operating system, and device identifiers.

Pages visited, time spent on pages, navigation paths, and frequency of visits.

Interaction data, such as clicks, scroll depth, and engagement with content.

Location data (approximate) inferred from IP address.

C. Information from Third-Party Sources

We may receive information about you from trusted third-party services (e.g., social media platforms, payment processors, or partner organizations) in accordance with their privacy policies.

2.  How We Use Your Information

We use your information for legitimate purposes to operate, improve, and provide our programs and services safely:

Program Delivery & Payments: To administer events, programs, workshops, memberships, and process payments.

Communications: To send updates, newsletters, confirmations, reminders, promotional content, and other communications (with your consent where required).

Customer Support: To respond to inquiries, support requests, complaints, or feedback.

Website & Service Improvement: To analyze trends, enhance content, improve user experience, and maintain website functionality.

Legal & Compliance: To comply with applicable laws, enforce agreements, protect against fraud or abuse, and secure our systems.

We only use your information for purposes compatible with the collection. If we intend to use your data for unrelated purposes, we will seek consent when required by law.

3 . SMS Text Messaging

We may send SMS messages for confirmations, reminders, program updates, or other time-sensitive communications.

You must explicitly opt in to receive messages.

Your mobile number is never sold, shared, or rented to third parties for marketing purposes.

Service providers supporting delivery (e.g., SMS platforms) may process your number, but only for the purpose of sending messages.

Standard message and data rates may apply. Message frequency may vary depending on program participation.

You can opt out at any time by replying STOP or following the instructions provided in the message.

4. How We Share Your Information

AWU does not sell, trade, or rent your personal information. We may share your data in the following limited scenarios:

Service Providers: Platforms like Stripe, Zoom, GoHighLevel, email service providers, and analytics services, strictly for supporting programs, payments, and communications.

Subcontractors and Vendors: Trusted third parties performing services on our behalf (e.g., technical support, customer service, program facilitation) under strict confidentiality agreements.

Legal Obligations: When required by law, legal process, or to protect rights, safety, or property.

With Consent: Only when you explicitly provide consent, such as participating in a public testimonial, collaboration, or partner program.

We take precautions to ensure that all third parties follow privacy and security standards. Your information is never used for marketing by third parties without your express consent.

5  Cookies and Tracking Technologies

We use cookies and similar technologies to enhance functionality, improve services, and understand user interactions:

Essential Cookies: Required for website operations, login sessions, and security features.

Analytics Cookies: Collect anonymous data about site usage to improve performance and content.

Marketing/Personalization Cookies: Only set with your consent, used to tailor content and recommendations.

You can manage or disable cookies via your browser settings. Note that some site features may be limited if cookies are disabled.

6.  Data Retention

We retain personal information only as long as necessary to:

Provide programs and services you have requested.

Comply with legal obligations, financial recordkeeping, or regulatory requirements.

Resolve disputes, enforce agreements, or protect our legal rights.

Upon request, we will delete your personal information unless retention is legally required or necessary for legitimate business purposes.

7. Your Rights Under Privacy Laws

Depending on your location, you may have the right to:

Access, correct, or update your personal data.

Request deletion or restrict processing of your data.

Receive your data in a portable format (data portability).

Object to certain processing or withdraw consent.

To exercise these rights, please contact us at the details below. Residents of the EU, UK, or Switzerland are protected under the EU‑U.S. Data Privacy Framework.

8.  Security of Your Data

We implement industry-standard security measures to protect personal information, including:

- Encryption of sensitive data during transmission and at rest.

- Access controls and strict staff training on data protection.

- Secure platforms for payment and service delivery, including Stripe and PayPal.

Despite these measures, no system is completely secure. If you suspect a security breach or unauthorized access, notify us immediately.

9. International Data Transfers

Your data may be stored and processed in the U.S. or other countries by trusted service providers. We implement appropriate safeguards to ensure your data is protected in compliance with applicable privacy laws.

10. Third-Party Links

Our site may include links to external websites or third-party services. AWU is not responsible for the content or privacy practices of these sites. We encourage you to review their privacy policies before providing personal information.

11.  Policy Updates

We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent changes. Continued use of our website or services constitutes acceptance of the updated terms.

12.  Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us:

Email: [email protected]

Website: https://arabwomenunited.org/contact-us